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Nichelle T

1 reviews | Active since Aug 2016

30 Aug 2016, 15:01

poor service ripping people off their money

<p>I opened an Clientele Legal policy last year December, many call centre agents called me from Clientele. We agreed on a monthly debit order of R160pm, but more was debited. They made 3 debits in one month and when I called them to tell them about this they said I opened the policy with 3 different people and that they will fix this. They never did and kept on making 3 debits in one month until I had to go to the bank and tell them to stop debit orders from Clientele. They are ripping people off their money and I don't trust them. I wouldn't recommend their services to anyone</p>

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Replies (2)
Clientele Legal
Clientele Legal's reply30 Aug 2016, 15:47
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

Clientele Legal
Clientele Legal's reply02 Sept 2016, 16:05
Official

Please note that the complaint lodged was received and the content noted regarding your lapsed Clientele Legal plan.

We have attempted to contact you on the 02 September 2016 on the cell phone number provided to discuss and address your complaint, you therefore requested that we contact you on 05 September 2016.

Please be informed that we will contact you on the requested day to assist you further regarding your complaint.

We trust you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours Sincerely,

Siphesihle Rodolo

Clientele Legal