BS
Bethuel S
1 reviews | Active since Jun 2018
13 Jan 2021, 15:57
Poor service representation by advisor
I have never been so disappointed by a business that advertises differently to their provision. Legal representative giving a run around about a matter that is clear to resolve but nex...all that becomes important is to have endless reviews about the proof we supply and nothing about making a move against the disputed party.
People are advised to read these reviews and act safely before putting their trust where they may not benefit them. This is important and should be considered. The services advertised is not similar or nearly close to what is provided to clients. We do this in the hope of changing how businesses treat us because we make them run. Clientele not to be recommended. Client number : ***
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Replies (2)
Clientele Legal's replyOfficial
14 Jan 2021, 09:54Dear Bethuel S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply14 Jan 2021, 09:54
Official
Dear Bethuel S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 Jan 2021, 09:15“Dear Bethuel S,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed your concerns and providing you with a way forward regarding your matter. We have further requested certain documents and/ or information from you in order to assess your matter and we look forward to hearing from you at your earliest convenience.
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future. Yours sincerely, Bernardus van der Merwe Complaints Case Manager
Clientele Legal”
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed your concerns and providing you with a way forward regarding your matter. We have further requested certain documents and/ or information from you in order to assess your matter and we look forward to hearing from you at your earliest convenience.
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future. Yours sincerely, Bernardus van der Merwe Complaints Case Manager
Clientele Legal”
Clientele Legal's reply15 Jan 2021, 09:15
Official
“Dear Bethuel S,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed your concerns and providing you with a way forward regarding your matter. We have further requested certain documents and/ or information from you in order to assess your matter and we look forward to hearing from you at your earliest convenience.
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future. Yours sincerely, Bernardus van der Merwe Complaints Case Manager
Clientele Legal”
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed your concerns and providing you with a way forward regarding your matter. We have further requested certain documents and/ or information from you in order to assess your matter and we look forward to hearing from you at your earliest convenience.
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future. Yours sincerely, Bernardus van der Merwe Complaints Case Manager
Clientele Legal”