Poor service no return on investment

I needed assistance with legal letter to the government office. The receptionist was not helpful, she was rude. It 2qs an emergency and I requested that it be concluded by 12 the following Monday. I called several times and I was blocked from talking to the lawyer, they were citing unavailability. When I spoke to Ms Naicker the supervisor, she was not helpful at all, she merely said the lawyer would contact to me. I argued if there was no one else that could assist she could not provide a clear answer. In the evening the lawyer cameback to me citing that she was busy, Ms S Phakathi,and she 1as not making any commitment even though the time had passed. She can back a day later and I had acquired assistance from a lawyer that I know. I then declined their assistance as it was very late. Why should I continue paying about R1200 a month for poor service. I am looking for a better provider. Once upon a time Clientel was good but now these people are like ..