Poor service no delivery

Hi, I joined clientele legal so that they can assist me with legal matters. I paid my R200 monthly premiums as agreed never missed a payment . I joined them because I wanted assistant with divorce matters. So I continued paying until my waiting period was over. I then called clientele to assist me to file for a divorce and was told that one of their consultant would call me back shortly. Two days after I called I again because no has called me back they tried telling the same story that a consultant will give me a call back I refuse to accept that because two days ago was told the same thing and demanded to speak to someone right now. I was asked about my reason for calling told them that I want a divorce. They asked me if it was contested or uncontested rep**** contested. They told me that they only deal with uncontested divorce I asked why is it that no one mentioned this to me. The reply was I should have seen it on TV adverti*****t. I said ok no problem I will take that as my error and go for uncontested divorce just as long as I can get this over and done. The lady told me to give her my Email address so that she can email me the relivant documents in order to start with the procedure. I gave the lady my Email address and waited.... after some days I checked my Emails and the was nothing sent to me I called again and was told that they had an incorrect email address the delivery failed so I asked why hasn't anyone gave me a call then so that I can confirm the email all I got was apologies. I accepted the apology and rectified the email and demanded that documents be sent while I'm holding and yes I received the Email told the lady that I will fill it and resend. The following day I received a call from clientele and was asked questions one of them was when did we separate with my soon to be husband I rep**** it was sometime in 2014 and was told SORRY we will not be able to assist because you were separated before taking the cover the only thing we can do for you is to refer you to one of our lawyers but you will have to pay a certain fee...... I said to the consultant I find that funny because when I joined this was not mentioned to me I still remember when I was asked if I was married I said yes they wanted to cover my husband as well I told the consultant that I don't want my husband to be covered because he and I are separated and that I don't even want him to know about this instead I put my mother Pauline Mthembu on the cover. I asked them if calls were recorded because that's the only thing which can solve this matter because I never signed any documentation every thing was done telephonic so the only proof would be the recording I told them to listen to it and also requested a copy.... end of the month the monthly premium was debited I called clientele to find out why is it that they still debit my money but they can't help I asked if they listened to call recording I never got a proper answer I then told them that I want to cancel the policy because I can see that they are not planning to assist me the only thing they want is to take my money. Also told them that I need that copy regardless of my cancellation so that I can take this further because trust me if I was told that in divorce matters you have to be separated after joining not before joining I was not going to join in the first place because the reason I joined is because I wanted a divorce. Why would I waist my time... I am so disappointed I have heard a lot of stories regarding clientele but did not believe them