Poor service from Clientèle Legal P***

I have never experienced such poor service and continuous inconsistency from a service provider that debits our business account every single month.In March 09 2023, clientele lawyers drafted and sent us a Commercial lease agreement for one of our tenants, as requested by us, under reference number P***. The draft was well received and signed by all parties, including the tenant. Last month the tenant did not pay his rental, which was due 31 August, latest 1 September. The tenant gave us silly excuses and after several attempts to reach the tenant, we went ahead to contact Clientele legal to step in, as the tenant was now in breach of the signed contract. On the 1st of September I sent an email to Clientele reporting this matter, seeking legal action and attached the tenants (Joseph) cell phone number. Since then, we have not received any help and tenant has not been issued any letters of demand, followed up with etc. etc. No necessary steps have been taken by Clientelle, instead we receive calls almost every week from different lawyers asking the same questions over and over again. We first dealt with Pontsho and than it was Nkosikhona, followed by Mkhululi, Muhlala, Ayanda, Scelo Blose, Jay, yesterday Busisiwe called my mother and last week Friday it was Kgomotso that called me and she was confusing the matter, attaching it to our personal policy instead the business policy. It’s honestly ridiculous! When All of the above mentioned lawyers call, they ask the very same questions and promise to come back to us with feedback or say they can see that someone is working on the matter. P***

On 22 September a letter of demand was finally drafted and sent to us, 22 days later, however the letter had to be rectified. Till today we have not received the final copy and the tenant has not been served. As it stands, the tenant has not paid rent for October as well. Today my mother, owner of the business property, received a call from Clientèle and it was Pontsho, her story has now taken a different turn. She advised my mother that she is unable to proceed with the matter/letter because her manager is on sick leave- how convenient, and she does not know when her manager will resume work and there is no one else that can grant her authority to continue with our matter, yet another debit order went off for the new month, but ZERO legal assistance!!