Poor Service from Clientele Legal

I would like to complain about the poor service i got from Clientele. Im paying every single month however whenever i ask for help no one is willing to help me with my query. I signed a contract in May with Storage King, paid upfront, however i sent a cancellation letter before month end, therefore i was supposed to get my 50% refund. I contacted Clientele, Amos logged the call in June. Ive been calling a couple of times only to find out refund wont be paid because the 3rd party advised Amos that i signed the contract in April and i agreed with Storage King that i wont be getting any refund which is a lie. I spoke to Tebogo, Matimba, Dorcus, Mphonyana, Mpho and Cardebius until today no one does not understand whats going on. I missed Amos call on the 5th July, tried calling him back and i was advised hes not available he will call me back in 24hrs. Sent numerous of emails to Clientele to speak to the Manager no one has returned my call. Today on the 9th July 10:33am Amos called me, he advised me that i need to go to Small Claims court cos Clientele cannot help me. Any amount thats from R50 upwards can only be claimed at small claims court.

How possible is that? I pay R215 every month and today i'm advised to go and look for help else where. The service from Clientele is frustrating, poor and pathetic.