Poor service from clientele lawyers
<p>I am a client at clientele and have logged in a legal enquiry via telephone and email but I have not received any advise from them. They had promised to return to me within 48 hrs but it has been 96hours since my first call. Everytime I call in I'm told they will request the lawyer by the name of Leandre adjudicated to my case to call me back and she never does. My child is still sitting out of school and I have not received any legal advise regarding her rights despite me highlighting to clientele legal the urgency of the matter.</p> <p>Please advise</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for speaking to us about your matter;
As per our discussion we confirm having received your email on the 11th January 2017, the writer explained that we have internal procedures regarding the attendance of matters as well as escalation of concerns you may have. The writer provided you with full legal advice and explained the processes that needs to be followed in order for your matter to be resolved.
We confirm that an email has been sent to your specified email address confirming the contents of our call and the way forward.
We thank you for your understanding in this regard and for discussing your concerns with us. Please do not hesitate to contact us directly for any future queries and/or concerns on *** / ***.
Regards,
CavlynBemaya
Clientele Legal
Thank you for speaking to us about your matter;
As per our discussion we confirm having received your email on the 11th January 2017, the writer explained that we have internal procedures regarding the attendance of matters as well as escalation of concerns you may have. The writer provided you with full legal advice and explained the processes that needs to be followed in order for your matter to be resolved.
We confirm that an email has been sent to your specified email address confirming the contents of our call and the way forward.
We thank you for your understanding in this regard and for discussing your concerns with us. Please do not hesitate to contact us directly for any future queries and/or concerns on *** / ***.
Regards,
CavlynBemaya
Clientele Legal