PP
Palesa P
1 reviews | Active since Jun 2020
16 Nov 2023, 08:37
Poor service from Clientele for upgrading a policy still not done.
Policy number:***. I am very upset with turn around time from *** I have through an email on the 31st of October request my legal policy to be upgraded from standard plan to classic. Till today I have not received any feedback or confirmation. This morning I tried to call the call centre yet still I was put on hold which took forever to get the managers approval to upgrade according to the call centre lady I spoke to. I ended dropping the call cuz the hold was long and unfair. I am very Disappointed of the service and thinking of cancelling my policy it seems pointless. If your serious about your business you can then call me.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
16 Nov 2023, 09:27Dear Palesa P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply16 Nov 2023, 09:27
Official
Dear Palesa P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Clientele Legal
PP
Palesa P's updateReviewer Update
16 Nov 2023, 10:05Thank you so much Judith. I did receive a call and happy to say all went well in terms of what I requested and the changes my existing policy.
I would love to thank your team for the quick response in attending the matter. A special thank you to Lindokuhle hlengethwa for his patience and good customer service. He went an extra mile to ensure I am satisfied and received all the necessary confirmations and emails that correspond to what what was promised. Thank you a million miles
I would love to thank your team for the quick response in attending the matter. A special thank you to Lindokuhle hlengethwa for his patience and good customer service. He went an extra mile to ensure I am satisfied and received all the necessary confirmations and emails that correspond to what what was promised. Thank you a million miles
PP
Palesa P's update16 Nov 2023, 10:05
Reviewer Update
Thank you so much Judith. I did receive a call and happy to say all went well in terms of what I requested and the changes my existing policy.
I would love to thank your team for the quick response in attending the matter. A special thank you to Lindokuhle hlengethwa for his patience and good customer service. He went an extra mile to ensure I am satisfied and received all the necessary confirmations and emails that correspond to what what was promised. Thank you a million miles
I would love to thank your team for the quick response in attending the matter. A special thank you to Lindokuhle hlengethwa for his patience and good customer service. He went an extra mile to ensure I am satisfied and received all the necessary confirmations and emails that correspond to what what was promised. Thank you a million miles
Clientele Legal's replyOfficial
16 Nov 2023, 10:16Dear Palesa P,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Lindokuhle Nhlengethwa and his management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Clientele Legal
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Lindokuhle Nhlengethwa and his management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply16 Nov 2023, 10:16
Official
Dear Palesa P,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Lindokuhle Nhlengethwa and his management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Clientele Legal
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Lindokuhle Nhlengethwa and his management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
16 Nov 2023, 10:35Dear Palesa P,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As per our telephone discussion, we have confirmed that we have actioned your request for your policy to be converted to our Clientele Classic Legal Plan.
Furthermore, we can also confirm that we have updated your policy as per request and added your spouse and your children, an updated policy document will be sent to your email address within 24/48 business hours confirming the set changes.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As per our telephone discussion, we have confirmed that we have actioned your request for your policy to be converted to our Clientele Classic Legal Plan.
Furthermore, we can also confirm that we have updated your policy as per request and added your spouse and your children, an updated policy document will be sent to your email address within 24/48 business hours confirming the set changes.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Legal's reply16 Nov 2023, 10:35
Official
Dear Palesa P,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As per our telephone discussion, we have confirmed that we have actioned your request for your policy to be converted to our Clientele Classic Legal Plan.
Furthermore, we can also confirm that we have updated your policy as per request and added your spouse and your children, an updated policy document will be sent to your email address within 24/48 business hours confirming the set changes.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As per our telephone discussion, we have confirmed that we have actioned your request for your policy to be converted to our Clientele Classic Legal Plan.
Furthermore, we can also confirm that we have updated your policy as per request and added your spouse and your children, an updated policy document will be sent to your email address within 24/48 business hours confirming the set changes.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life