CN
Cindy N
1 reviews | Active since Mar 2019
02 Jul 2021, 07:58
Poor service
I don't even want to give one star but I have to, to wright a review, I am totally unhappy with clientele legal, my debit order went off, and a week after I was urgently looking for help but when I phoned them for help they said there was nou payment, so I have send proof of payment they said I must wait 2 to 3 working days, after 3 days I phoned them again, and again they couldn't find the payment strange because it did go off with debit order, now I must still wait for them to find my payment, and now it is too late. VERY VERY POOR SERVICE, the operators are very friendly but there is nou service... :(
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
02 Jul 2021, 10:39Dear Cindy N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply02 Jul 2021, 10:39
Official
Dear Cindy N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
06 Jul 2021, 12:06Dear Cindy N,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and explained how our billings system works regarding the allocation of the premiums.
We would like to sincerely apologize for any inconvenience caused in this regard, however the necessary adjustments have been made concerning the debit date.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and explained how our billings system works regarding the allocation of the premiums.
We would like to sincerely apologize for any inconvenience caused in this regard, however the necessary adjustments have been made concerning the debit date.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply06 Jul 2021, 12:06
Official
Dear Cindy N,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and explained how our billings system works regarding the allocation of the premiums.
We would like to sincerely apologize for any inconvenience caused in this regard, however the necessary adjustments have been made concerning the debit date.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and explained how our billings system works regarding the allocation of the premiums.
We would like to sincerely apologize for any inconvenience caused in this regard, however the necessary adjustments have been made concerning the debit date.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
CN
Cindy N's updateReviewer Update
06 Jul 2021, 13:37Thank you very much!
CN
Cindy N's update06 Jul 2021, 13:37
Reviewer Update
Thank you very much!
Clientele Legal's replyOfficial
20 Jul 2021, 09:50Dear Cindy N, Thank you for the positive feedback and we are glad that your query has been resolved. Yours sincerely , Shanitha Hanuman Clientele Legal
Clientele Legal's reply20 Jul 2021, 09:50
Official
Dear Cindy N, Thank you for the positive feedback and we are glad that your query has been resolved. Yours sincerely , Shanitha Hanuman Clientele Legal