LM
Lebo M
1 reviews | Active since Nov 2020
05 Feb 2021, 07:49
Poor Service
Good Morning
My name is Lebogang Moatshe . I am disappointed with the service I am getting again from clientele legal . I logged the claim on 1/02/2021 , the sla time has elapsed and still haven't heard from a lawyet. I still haven't received feedback . PO*** .
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
05 Feb 2021, 09:32Dear Lebo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
siphesihle Rodolo
Clientele Legal
Clientele Legal's reply05 Feb 2021, 09:32
Official
Dear Lebo M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
siphesihle Rodolo
Clientele Legal
LM
Lebo M's updateReviewer Update
05 Feb 2021, 09:38Thank you.
LM
Lebo M's update05 Feb 2021, 09:38
Reviewer Update
Thank you.
Clientele Legal's replyOfficial
05 Feb 2021, 15:06Dear Lebo M, We thank you for escalating your concerns to us and resolving the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. As discussed, your legal advisor will attend to your matter and provide you with feedback in due course. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Regards, A. RamdassComplaints Case Manager
Clientele Legal's reply05 Feb 2021, 15:06
Official
Dear Lebo M, We thank you for escalating your concerns to us and resolving the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. As discussed, your legal advisor will attend to your matter and provide you with feedback in due course. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Regards, A. RamdassComplaints Case Manager