1 reviews | Active since Mar 2017
Poor Service Delivery
I have a Legal Plan, Policy number ***. End of March 2019 i was retrenched and then I sent an email to *** on the 6th of May 2019 informing them that i wanted to terminate the contract as i was currently without any form of income. To date after a number of follow up emails i haven't received any response from them not even an automated response. I am now being charged by my bank for unpaid debit orders because the company is deliberately ignoring my emails so as to continue with the Plan. I even went to the bank and asked them to stop the debit order but to show that they are ignoring my emails they changed the amount to be debited so they can continue debiting but ignoring the fact that i have informed them several times i want to terminate the contract.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you with this matter within the ambit of your legal policy. We confirm having discussed your matter and provided you with the way forward and resolved your concern accordingly.
We apologise for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns. Regards Cyril Mbatha
Complaints Case Manager
Clientèle Legal
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you with this matter within the ambit of your legal policy. We confirm having discussed your matter and provided you with the way forward and resolved your concern accordingly.
We apologise for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns. Regards Cyril Mbatha
Complaints Case Manager
Clientèle Legal