Poor service delivery

I have approached Clientelle legal to assist me on a matter regarding a 3rd party claim as a driver of Pronto readymix of 61 years old side swiped my vehicle on the way to work .The matter is being poorly handled by Virginia Sekgothe, she phoned me during the holidays telling me that she has tried calling the claim handler and that she sent a email but the guy is on leave from Bryte insurance and will back on the 14 of January 2019 . I requested Virginia to call me in the second week of January 2019 , which she did and I queried what is outcome of this matter if you had any response and she was like no she hasn't got feedback and will try calling... I again told her please proceed with a final demand as I have been doing what she is doing since October 2019 and then I asked her to whom did you make contact with at Bryte Insurance, she said she sent a email to the claims handler and she cannot get through to Bryte Insurance, so I asked what is the email address you used, and she couldn't give it to me but asked me instead. I again sent a email on the 23rd of Jan asking for proof on what she has done on my case and asked to be bcc'd on the mails to the claims handler and till date I have received nothing other than a response to please be patient as we need to mediate on the matter and that she is still trying to get hold of the 3rd party insurance. Today is the 4th of February and there are no further prospects on the matter.