RG
Raymond G
1 reviews | Active since Jul 2020
02 Jul 2020, 08:46
Poor Service
I've been a clientele client for years, after much trouble they took on a case last year. The matter have not yet been settled and we are not getting results from the laywer thats been appointed, since February I've been been phoning them to get assistance but they tell me they will contact me. Up and till today 2de July they haven't responded
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Replies (2)
Clientele Legal's replyOfficial
14 Jul 2020, 12:47Dear Raymond G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply14 Jul 2020, 12:47
Official
Dear Raymond G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 Jul 2020, 11:20“Dear Raymond G,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.We confirm that we have provided you with an update on your matter and will keep you updated on the developments going forward At Clientele Legal, we are committed to ensuring a positive customer experience and would like to apologize for any inconvenience caused. Thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Cyril MbathaComplaints Case Manager
Clientel Legal”
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.We confirm that we have provided you with an update on your matter and will keep you updated on the developments going forward At Clientele Legal, we are committed to ensuring a positive customer experience and would like to apologize for any inconvenience caused. Thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Cyril MbathaComplaints Case Manager
Clientel Legal”
Clientele Legal's reply15 Jul 2020, 11:20
Official
“Dear Raymond G,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.We confirm that we have provided you with an update on your matter and will keep you updated on the developments going forward At Clientele Legal, we are committed to ensuring a positive customer experience and would like to apologize for any inconvenience caused. Thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Cyril MbathaComplaints Case Manager
Clientel Legal”
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.We confirm that we have provided you with an update on your matter and will keep you updated on the developments going forward At Clientele Legal, we are committed to ensuring a positive customer experience and would like to apologize for any inconvenience caused. Thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Cyril MbathaComplaints Case Manager
Clientel Legal”