OD
Ofentse D
1 reviews | Active since Jul 2019
13 Oct 2020, 18:16
Poor Service
I’ve logged a claim with clientele legal through a call I was told to send the required documents I did but now it’s been more than a week no acknowledgment no feedback.
I’m only getting the automated emails.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
14 Oct 2020, 09:05Dear Ofentse,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply14 Oct 2020, 09:05
Official
Dear Ofentse,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 Oct 2020, 11:23“Dear Ofentse D, With reference to our telephonic conversation yesterday, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We noted your concerns regarding our turnaround times and apologize for any inconvenience caused. We further confirm that we have provided you with a way forward regarding your matter and shall proceed with attending accordingly and provide you with feedback in due course. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us directly. Yours sincerely, Carla FickComplaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply15 Oct 2020, 11:23
Official
“Dear Ofentse D, With reference to our telephonic conversation yesterday, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We noted your concerns regarding our turnaround times and apologize for any inconvenience caused. We further confirm that we have provided you with a way forward regarding your matter and shall proceed with attending accordingly and provide you with feedback in due course. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us directly. Yours sincerely, Carla FickComplaints Case Manager
Clientele Legal”
Clientele Legal”