DL
Deon L

1 reviews | Active since Mar 2022

08 Mar 2022, 13:50

Poor service by Clientele Legal after paying for 8 years!!

I have been a client of Clientele Legal for 8 years. On the 1st of December 2021 my employer suspended me with No pay for not taking the Vaccination for Covid-19. Since the 6th of December I have been having a run around by their so called lawyers. I submitted all the correspondence regarding my Conciliation process and now my case is reffered for Arbitration. I have sent all my documentation to the lawyer as she informed me that I will have legal representation for the Arbitration case on the 24th of March. On the 3rd of March I received a mail from the lawyer stating that my policy does not cover this. What nonsense is this. I been sending mails after mail to her and even phoned today and informed that she needs to phone me Urgently. They have so many adverti*****ts on TV regarding their success in Labour matters, what a bunch of lies.

0
Replies (3)
Clientele Legal
Clientele Legal's reply08 Mar 2022, 15:47
Official
Dear Deon L 

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation.
      
Yours sincerely, 

Shanitha Hanuman

Clientele Legal  
DL
Deon L's update08 Mar 2022, 19:07
Reviewer Update
Good day. My Case number is P***. Awaiting your Urgent reply. My CCMA Case officer is Awaiting your response.
Clientele Legal
Clientele Legal's reply09 Mar 2022, 15:22
Official
Dear Deon L,

 We thank you for escalating your concerns to us and confirm that we have addressed the complaint with you today.
 
As discussed, your matter is not covered in terms of your Legal Policy however, we will be assisting you as agreed.
 
Thank you for your understanding and for allowing us to discuss your concerns with you. 
 
Regards,

A. Ramdass
Complaints Case Manager"