SM
Seelan M
1 reviews | Active since Jun 2023
03 Jun 2023, 16:04
Poor service at Clientele Legal
Clientele Legal debits my bank account but has failed to provide me with legal services since November 2021. Sent this company numerous requests to cancel their services but they continue to debit my account. Not sure how many people have experienced the same.
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Replies (3)
Clientele Legal's replyOfficial
05 Jun 2023, 12:01Dear Seelan M
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply05 Jun 2023, 12:01
Official
Dear Seelan M
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
06 Jun 2023, 14:01Dear Seelan M
With reference to our brief telephone conversation today, we would like to thank you for allowing us the opportunity to discuss your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that your request to refund your premiums cannot be entertained without proof that you cancelled your policy during June / July last year.
Should you wish to discuss your matter further please contact us directly.
Regards
Alfred Vuso
Complaints Case Manager”
Complaints Case Manager”
Clientele Legal's reply06 Jun 2023, 14:01
Official
Dear Seelan M
With reference to our brief telephone conversation today, we would like to thank you for allowing us the opportunity to discuss your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that your request to refund your premiums cannot be entertained without proof that you cancelled your policy during June / July last year.
Should you wish to discuss your matter further please contact us directly.
Regards
Alfred Vuso
Complaints Case Manager”
Complaints Case Manager”
SM
Seelan M's updateReviewer Update
10 Jul 2023, 10:17I am still waiting for Clientele Legal to refund me for debit orders that keep going off my account. No service offered to me from November 2021 although I requested assistance from Clientele in October 2021. After numerous attempts to stop them debiting my bank account, the debit orders still continue. My last complaint in June has not helped because my bank account was debited again in July 2023. Are other consumers experiencing the same issues?
SM
Seelan M's update10 Jul 2023, 10:17
Reviewer Update
I am still waiting for Clientele Legal to refund me for debit orders that keep going off my account. No service offered to me from November 2021 although I requested assistance from Clientele in October 2021. After numerous attempts to stop them debiting my bank account, the debit orders still continue. My last complaint in June has not helped because my bank account was debited again in July 2023. Are other consumers experiencing the same issues?