Poor service and cancellation failure

Clientele is making cancelling my legal policy extremely difficult. The reason for my cancellation was the lack of service when I needed legal assistance.

I reached out to client services to have the policy cancelled on 22 December 2020 and was told that my complaint would be escalated to the legal department for investigation into my complaint of poor service. I was promised feedback within 48 hours. I received none and neither my initial complaint nor my request for cancellation has been settled.

Clientele has shown dismal service all around. The adverts and sales calls are not at all accurate. I am very disappointed in Clientele.