RM
Rooi M
1 reviews | Active since Feb 2026
27 Aug 2026, 13:45
Poor service and bad experience
I’m experiencing a very bad service on Clientèle I’ve been with them since 2014 until now as I’m joining Clientèle legal getting a poor service and bad experience. I’m wondering what it’s gonna happen when I want to claim in the event where someone pass away on the family or me .I’ve joined legal services with them and the give me some promises then turn their back on me , I lay a complaint through them they cancelled my policy without me cancelling it so I don’t know it’s how the conduct their business like or they don’t know what is customer service
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Replies (2)
Clientele Legal's replyOfficial
27 Aug 2026, 14:33Dear Rooi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query will be escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query will be escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply27 Aug 2026, 14:33
Official
Dear Rooi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query will be escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query will be escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
27 Aug 2026, 15:42Dear Rooi M,
Thank you for reaching out to us.
Thank you for reaching out to us.
We confirm that this matter was escalated to the Office of the Independent Arbitrator for a comprehensive review. The Arbitrator's office has already contacted you directly to confirm that a formal response will be issued to you in writing shortly.
Please note that the Arbitration Department operates as a higher, independent authority commissioned by Clientèle Life. Their final determinations are strictly binding on our company, and we will be guided entirely by their upcoming response.
If you have any further questions regarding this matter, please reply directly to the email sent by the Independent Arbitrator.
We trust this is all you require, but please do not hesitate to contact us again if you need anything else.
Yours sincerely,
Clientele Legal
Yours sincerely,
Clientele Legal
Clientele Legal's reply27 Aug 2026, 15:42
Official
Dear Rooi M,
Thank you for reaching out to us.
Thank you for reaching out to us.
We confirm that this matter was escalated to the Office of the Independent Arbitrator for a comprehensive review. The Arbitrator's office has already contacted you directly to confirm that a formal response will be issued to you in writing shortly.
Please note that the Arbitration Department operates as a higher, independent authority commissioned by Clientèle Life. Their final determinations are strictly binding on our company, and we will be guided entirely by their upcoming response.
If you have any further questions regarding this matter, please reply directly to the email sent by the Independent Arbitrator.
We trust this is all you require, but please do not hesitate to contact us again if you need anything else.
Yours sincerely,
Clientele Legal
Yours sincerely,
Clientele Legal