POOR SERVICE AND BAD ADMINISTRATION

<p>I have registered a legal claim in November 2014 with clientel legal which occured in October 2014. I have sent them all documentation requested including evidence of communication between myself and Trustruct the contruction company whom have damaged my vehicle in my work place during building renovations, arranging my re-embursment for the damages caused by them. But even today 14th February 2017 my legal representatives have failed to process this claim. They failed to negotiate with the company for my damages, they apointed Scoombie attorneys to handle the matter in 2015, whom has also failed. Upon recieving presure from myself trying to follow up on the progress of the matter, they apointed another attorneys called Mbabane & Sokutu Attorney in 2016.</p> <p>But still the next apointed attorneys is not able to provide me or them with the progress of this matter. The latest information I have about this matter was the Letter of demand which was with the Sherif acording to the information they gave me in November 2016. Basicaly it took 2 Full years to get to a the stage of issueing the letter of demand, which is the very first of its kind in my experience.</p> <p>They have always been hiding with the fact that civil cases takes longer than normal cases because of their complecxity, but this particular one is a simple case . Only if I had time, and authority I would have done this case my self by now. I am verry much disapointed and starting to under estimate the caparcity of the attorneys employed by Clientele.</p> <p>This year I have been to the apointed offices, more than two times and I am only informed that I must leave my details someone is going to get back to me. The last effort I did was to send both the receptionist and the preson dealing with my matter an e-mail requesting for update on the 9th January 2017. No responce came trhough even after I have sent them another e-mail informing them that I will now escalate this matter to my insurer Clientel to deal with them.</p> <p> </p> <p>I still did not recieved any responce from the attorneys office, and I have given up and called Clientele to report. I only recieved a phone call from Clientele promisisng to get back to me with the latest update of the progress of my claim of 2014. This to me is a veryy bad service and poor administration of client matters.</p>