zN
zodwa N
1 reviews | Active since Dec 2019
09 Dec 2019, 16:44
POOR SERVICE
I am writing this on behalf of my unemployed father, he has been paying clintele legal every month but was never assisted when he got unfairly dismissed, he adviced clientele and even asked for legal advices even before he was dismissed but they didnt help.Now he is unemployed and his employer refuses to sign the labour forms so he can claim UIF and submit still they could assist with approaching the employer to sign the documents, what is adverticed on TV by clientele is not true. I am dissappointed
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Replies (2)
Clientele Legal's replyOfficial
10 Dec 2019, 08:27Dear zodwa N, We acknowledge receipt of your hellopeter query. However, we are unable to retrieve any policy the policyholder may have with us. Kindly provide us with our policyholder’s ID or policy number for further assistance. Alternatively, provide us with the contact details for one of our consultants to contact you.
Yours sincerely,
Judith Mboweni
Clientele Legal
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply10 Dec 2019, 08:27
Official
Dear zodwa N, We acknowledge receipt of your hellopeter query. However, we are unable to retrieve any policy the policyholder may have with us. Kindly provide us with our policyholder’s ID or policy number for further assistance. Alternatively, provide us with the contact details for one of our consultants to contact you.
Yours sincerely,
Judith Mboweni
Clientele Legal
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
13 Dec 2019, 15:59Dear zodwa N Thank you for escalating your concerns to us. We confirm that we have contacted your father today in order to discuss his matter . We specifically addressed what is required in order for us to assist him. Our client has confirmed that he will be submitting the necessary documents to our offices in order for further attendances to be done on his matters. We hereby confirm that your father has been duly advised and was happy with the assistance. At Clientele, we strive to provide the best possible assistance and continually strive to do so. Therefore, should you have any further concerns or queries, please do not hesitate to contact us at *** or ***. Kind Regards Andrea Barendse
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal
Clientele Legal's reply13 Dec 2019, 15:59
Official
Dear zodwa N Thank you for escalating your concerns to us. We confirm that we have contacted your father today in order to discuss his matter . We specifically addressed what is required in order for us to assist him. Our client has confirmed that he will be submitting the necessary documents to our offices in order for further attendances to be done on his matters. We hereby confirm that your father has been duly advised and was happy with the assistance. At Clientele, we strive to provide the best possible assistance and continually strive to do so. Therefore, should you have any further concerns or queries, please do not hesitate to contact us at *** or ***. Kind Regards Andrea Barendse
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal