XM
XOLANI M
1 reviews | Active since Feb 2010
16 May 2024, 13:29
Poor Service
Got client assistance from Edward Nkadimeng, told him my pre-existing condition and he made all sorts of promises that they could assist me despite it all. He later got his supervisor Tshepo Komane to send me the company's banking details so that i could transfer my first transaction inorder for them to assist me. I made the transfer and made endless calls and emails with no assistance. Utterly disgusted at the so could service i got and i would not recommend clientele legal to anyone. To date still waiting for someone to assist with refunding my money. Trash, trash trash.
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Replies (2)
Clientele Legal's replyOfficial
17 May 2024, 12:18Dear Xolani M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply17 May 2024, 12:18
Official
Dear Xolani M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
21 May 2024, 12:18Dear Xolani M,
Thank you for raising your concerns and bringing this matter to our attention
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
A refund has been requested for the debit that was deducted from your account.
We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct
Clientele Legal's reply21 May 2024, 12:18
Official
Dear Xolani M,
Thank you for raising your concerns and bringing this matter to our attention
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
A refund has been requested for the debit that was deducted from your account.
We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct