JM
Jennifer M
1 reviews | Active since Jul 2021
29 Jul 2021, 07:26
Poor service
Service very poor, I lodged a complain on the 18 and 23 July, still no one called from Clientele... Am so disappointed and want to cancel the policy.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
29 Jul 2021, 12:17Dear Jennifer M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply29 Jul 2021, 12:17
Official
Dear Jennifer M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
30 Jul 2021, 13:13“Dear Jennifer M,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We note your concerns regarding our turnaround times and apologize for any inconvenience caused. We confirm that we have advised you on a way forward regarding your matter and shall proceed with attending accordingly and will provide you with further feedback in due course.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Regards,
Carla Fick
Complaints Case Manager”
Clientele Legal's reply30 Jul 2021, 13:13
Official
“Dear Jennifer M,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We note your concerns regarding our turnaround times and apologize for any inconvenience caused. We confirm that we have advised you on a way forward regarding your matter and shall proceed with attending accordingly and will provide you with further feedback in due course.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Regards,
Carla Fick
Complaints Case Manager”