TM
Thomas M
1 reviews | Active since Mar 2014
29 Jul 2020, 08:34
POOR SERVICE
I lodged a claim on the app 11 working days ago. Only on the 9th working day someone called me at 15:35 and i told her to call at 16:00 when i knock off and she didnt. The next day someone calls me at 09:30 and i told her to call either at 13:30 or at 16:00 and till now dololo. Is it so hard to read time? is this what i pay R245 for?
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Replies (2)
Clientele Legal's replyOfficial
29 Jul 2020, 08:57Dear Thomas M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply29 Jul 2020, 08:57
Official
Dear Thomas M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
30 Jul 2020, 10:50“Dear Thomas M,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that we have provided you with a way forward regarding your matter and will continue assisting once we receive the requested information.
At Clientele Legal, we are committed to ensuring a positive customer experience and would like to apologize for any inconvenience caused. Thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please do not hesitate to contact us directly.
Yours sincerely,
Carla Fick
Complaints Case Manager”
Clientele Legal
Carla Fick
Complaints Case Manager”
Clientele Legal
Clientele Legal's reply30 Jul 2020, 10:50
Official
“Dear Thomas M,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that we have provided you with a way forward regarding your matter and will continue assisting once we receive the requested information.
At Clientele Legal, we are committed to ensuring a positive customer experience and would like to apologize for any inconvenience caused. Thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please do not hesitate to contact us directly.
Yours sincerely,
Carla Fick
Complaints Case Manager”
Clientele Legal
Carla Fick
Complaints Case Manager”
Clientele Legal