MP
Mahesh P

1 reviews | Active since Dec 2010

04 Mar 2021, 19:38

Poor service

Dear Clientele Legal

I myself have been engaging with legal relating to a claim. I followed their instructions. I was provided with feedback of the next steps however there was no further feedback on the outcome.

I sent further email for feedback however no response. P***.

I require the matter resolved urgently as monies have been taken and the 3rd party did not keep to the payment agreement.

The story of legal advisor work on a diary basis doesnt help me.

Clientele legal takes payment monthly without fail however I must beg and follow up for feedback. And when asked to escalate the supervisors are always busy and same goes for the legal advisor.

I require feedback and evidence that the 3rd party was contacted and issued a letter of demand for the money.

Regards

Mahesh Parshotum

0
Replies (2)
Clientele Legal
Clientele Legal's reply05 Mar 2021, 08:11
Official
Dear Mahesh D
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
 
Judith Mboweni
Clientele Legal
 
Clientele Legal
Clientele Legal's reply05 Mar 2021, 14:49
Official
“Dear Mahesh D,  We thank you for escalating your concerns to us and resolving the complaint with you today.  We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.  As discussed, your legal advisor will be attending your matter and will provide you with feedback in due course.  We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.  Yours sincerely, 

A. Ramdass Complaints Case Manager
Clientele Legal"