Poor service

I contacted clientele legal last year on the 10th of Dec to request their assistance in a matter that must be filed to high court. All documents were sent to them to request their advice on the matter. To say l am disappointed at them will be under stating my feelings right now. Nit to mentuin the number ofvtimes that l had to call, still requesting assistance and being told that the matter has been escalated to the person in charge and that l would be contacted within 24 hrs. Well till to date, 3 months down the line, l am still waiting. My last call to them was this week on Monday. I am so frustrated, don't know what to do anymore