1 reviews | Active since Feb 2017
Poor service
<p>I missed two payments due to me being on leave when i got back i paid three payment to bring it up to date when i phoned them this morning they refused to help me , they had no problem taking the money for the payments and then refuses to give the services</p> <p> </p> <p>Also they advertized the premium for R140pm </p> <p>But i have to pay R160pm for the same premium</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
As per our discussion, I have explained the new waiting period for Legal assistance on your Legal Plan due to the unmet premiums in November and December 2016.
We have further clarified that the cash payments made were allocated to January and February 2017.
With reference to your premium amount we have explained the additional benefit elected by yourself at sales stage which is added to your total premium , therefore your premium amount is higher than the amount advertised.
Our legal department has since contacted you on even date and provided you with telephonic advise
Thank you for giving us an opportunity to resolve your query , we trust this is all you require in this regard however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
Thank you for raising your concerns with us.
As per our discussion, I have explained the new waiting period for Legal assistance on your Legal Plan due to the unmet premiums in November and December 2016.
We have further clarified that the cash payments made were allocated to January and February 2017.
With reference to your premium amount we have explained the additional benefit elected by yourself at sales stage which is added to your total premium , therefore your premium amount is higher than the amount advertised.
Our legal department has since contacted you on even date and provided you with telephonic advise
Thank you for giving us an opportunity to resolve your query , we trust this is all you require in this regard however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life