POOR SERVICE

P***0

Good day,

I have an issue whereby my logged case is not being professionally processed and it's really making me question the integrity of clientele legal! Is it really worth it for me to pay a monthly fee for a service that can't be provided to me when in need of it? I don't think so. I logged a case under ***, which I have been following up on, from the time it got logged. There has not been any feedback given regarding this case, apart from an email stating that the case has been assigned to Busisiwe Ndlovu after I had called in the second time from the date of lodging the case. On that day a Mail was then sent to the person who damaged my car, with information incorrectly populated in the body of the mail, to which I had responded and asked that it be rectified (on 11/04/2022). This still has not been done 9 days later. I still haven't received a call back as arranged for the 19 April 2022. I hate the fact that I'm the one that has to keep calling to find updates!!! I'm extremely dissatisfied with the level of service!

Farouk Milanzie