LM
Luxolo M

1 reviews | Active since Aug 2016

23 Aug 2016, 11:28

Poor Service

<p>Good Day</p> <p> </p> <p>My name is Luxolo Mbundwini I was involved in a car accident last year september 2015, I was driving my wife's car during the time of the accident. She was insured under Indwe Risk a brooker for Santam, the claim was declined by the insurance company. I refered the matter to Client Legal whom I am paying as a member to be covered for legal matters, I requested their assistance in dispiting the repudation by the insurance company, i refered the matter to them on the 15 October 2015. My complaint about them is that nothing has been done by them other than appointing external lawyers to repressnt me, I have complained several times to Clientel Legal about the poor service I was recieving from the Laweryers that they appoint to represent me as they have mentioned that if I was not happy with the service I should refer the matter back to Client Legal. My wife who is also covered under my memebrship with Clientele Legal is still paying for the car and its almost a year later thaan the date the accedent had occured.</p> <p> </p> <p>I am really not happy with the Service that I recieved from Clientele Legal and am left optionless as a result of the inconvinience cuased by them. I joined them with the hope that they will assist with the legal matters that I come across.</p> <p> </p> <p>My membership number for Clentele Legal is : ********** 13</p> <p>My wife's name is Nosihle Mangaliso and she is also covered under the same membership number.</p> <p> </p> <p>Kind Regards</p> <p>Luxolo Mbundwini</p>

0
Replies (2)
Clientele Legal
Clientele Legal's reply23 Aug 2016, 13:27
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

Clientele Legal
Clientele Legal's reply24 Aug 2016, 07:46
Official

We refer to our discussion of yesterday, wherein we addressed your concerns.

We confirm advising you of what has been done in your claim since inception and have agreed on the way forward.

We thank you for your understanding in this regard and taking the time to speak to us yesterday. We are pleased that we were able to resolve your complaint.

Please do not hesitate to contact us for any future queries and/or concerns on ********** / Regards.

Sena T****e

Clientele Legal