Poor service
<p>I have logged a claim with Clientele legal in relation to a private motor mechanic who does provide jobs at his home, I tool my car to him last year September (2015), and till today, I have not got my car. He admitted to have failed fixing the car in May and has been promising to release my car, everytime I go to his house to take my car, he tells a story after another, he needs to move others cars, he is busy, I will get the car on a certain day, but this does not materialise at all, mind you when I took my car it was driving, only problem was that it did not have power plus it would just go off, so this car admitted to have failed fixing the car and always promises to release it, its now 10 months going for a year. I need my car back.<br />I informed clientele of this and they have been telling me they will speak to the third party and after that I do not hear from them again until I make a follow up then discover there was a false commitment from the mechanic again but no feedback, no information from Clientele legal, I am supposed to have faith in clietele legal that they will assist on this matter but by the rate and manner in which things are unfolding, I am really losing confidence.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for speaking to us about your matter today.
As per our discussion, Sanele Sibisi, your allocated advisor, contacted you on 8th July 2016 to advise of our discussion with the mechanic. He was unfortunately unable to reach you and left a detailed voice message to explain that your vehicle will be delivered to you on Monday, 11th July and also informed that he will follow up on the status of your matter on 18th July 2016. Sanele further requested that you inform us should the mechanic not keep to the specific agreement. We were unfortunately not aware of the fact that the mechanic did not keep to the agreement until we received your call today.
We are pleased that we were able to address your concerns and a way forward was agreed upon. Based on the instructions received from you today, Sanele will now proceed to draft the necessary letter of demand as discussed.
Please do not hesitate to contact us directly for any future queries and/or concerns on (011) ********** / Regards,
Cavlyn Bemaya
Clientele Legal
Thank you for speaking to us about your matter today.
As per our discussion, Sanele Sibisi, your allocated advisor, contacted you on 8th July 2016 to advise of our discussion with the mechanic. He was unfortunately unable to reach you and left a detailed voice message to explain that your vehicle will be delivered to you on Monday, 11th July and also informed that he will follow up on the status of your matter on 18th July 2016. Sanele further requested that you inform us should the mechanic not keep to the specific agreement. We were unfortunately not aware of the fact that the mechanic did not keep to the agreement until we received your call today.
We are pleased that we were able to address your concerns and a way forward was agreed upon. Based on the instructions received from you today, Sanele will now proceed to draft the necessary letter of demand as discussed.
Please do not hesitate to contact us directly for any future queries and/or concerns on (011) ********** / Regards,
Cavlyn Bemaya
Clientele Legal
