Poor service

I am disappointed and frustrated about the poor customer service I have been receiving from this company since September 2021. Despite my multiple attempts to cancel my policy, you have continued to ********ly deduct payments from my bank account every month. This is unacceptable, as I should be allowed to reverse or block these payments through my own bank account you have prevented me to so. I demand that I be refunded the money you have ********ly taken from me since the beginning of this ordeal. Your lack of diligence in this matter is completely inexcusable.