F
Fidélia
1 reviews | Active since Jul 2022
17 Aug 2022, 10:50
Poor Service
First time I claimed it was for a tenant of mine who refused to leave my property due to non payments. I received no help from clientele, had to take the matter into my own hands. And now 2nd claim for mother vehicle accident. The consultant was very rude and full of stinking attitude. Definitely cancelling this **** policy due to this company being very useless when it comes to real life situations. Useless lawyers/consultants. Definitely taking her position to her head. Training /Refresher on how to speak on the phone must definitely be conducted. It is very sad the way this consultant conducted herself. I work with clients every day and this is definitely not how you provide a service.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
17 Aug 2022, 12:33Dear Fidélia F
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply17 Aug 2022, 12:33
Official
Dear Fidélia F
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
26 Aug 2022, 10:29“Dear Fidélia, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We confirm that we have advised you on a way forward regarding your matter and unfortunately you have decided to cancel your policy. Should you wish to discuss your matter further, please contact us directly. Regards, Alfred Vuso Complaints Case Manager”
Clientele Legal's reply26 Aug 2022, 10:29
Official
“Dear Fidélia, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We confirm that we have advised you on a way forward regarding your matter and unfortunately you have decided to cancel your policy. Should you wish to discuss your matter further, please contact us directly. Regards, Alfred Vuso Complaints Case Manager”