poor service

I met one of the clientele sales agents and she asked for my help or support then I was like let me hear her out. She asked me a couple of questions and told me about their their "amazing rewards" I will get with their policy. Then I told her I cant and wouldn't be able to afford their policy because I am a student, unemployed therefore wont be able to afford any of their policies. She then asked that "if I was working" which policy (for market research purposes and that's how I will be supporting her) would I choose if I had the means to support her" then I said I would choose Legal. then she asked for my bank card and I.D card ( I gave them to her under the illusion that it was for marketing research purposes, in a way supporting her and I have nothing to lose) then I asked her multiple times that my money wont be taken she said " Yes" multiple times that "no money will be taken from my bank account and that Clientele would have to call you first to confirm if me as a client I really wanted the policy."

A month later Clientele Legal took R265 from my account then two days later I called them to ask for the cancellation of the policy and asked for a refunded they agreed and the company said I would be refunded within 30 days (that hasn't happened) then I sent an email to explain the situation and their automated email response said within 2 working days my email will be responded 2 but 3 working days later I am still waiting on their response

sum it up 1. lying sales agent 2. expensive runaround both in time and money 3. The company does not keep its word

what I want is 1. my refund