HD
Horst D
1 reviews | Active since Aug 2019
18 Jan 2021, 12:53
Poor service
Send an eMail to Clientele l: *** at the 05. Jan. 2021.
Up to now they didn't respond. Today they say they didn't get the email although clientele sent me a confirmation at the 05.01.2021 that this received my email.
POOR Service
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
18 Jan 2021, 14:03Dear Horst D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply18 Jan 2021, 14:03
Official
Dear Horst D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
20 Jan 2021, 08:36“Dear Horst D
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed your concerns and providing you with a way forward regarding your matter. We have further requested certain information from you in order to assess your matter. We look forward to hearing from you at your earliest convenience
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely,
Cyril Mbatha
Clientele Legal
Cyril Mbatha
Clientele Legal
Clientele Legal's reply20 Jan 2021, 08:36
Official
“Dear Horst D
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm having discussed your concerns and providing you with a way forward regarding your matter. We have further requested certain information from you in order to assess your matter. We look forward to hearing from you at your earliest convenience
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely,
Cyril Mbatha
Clientele Legal
Cyril Mbatha
Clientele Legal