CN
Clive N
1 reviews | Active since Jul 2021
21 Jul 2021, 12:16
Poor Service
Good Day. I have engaged the services of clientele legal in September 2020 regarding online ****. To date 21 July 2021 clientele is giving excuses that they are unable to contact the person involved. They keep coming up with different steps to be actioned wich was not told from the very begging. I was able to contact the person involved both telephonically and via watsapp even after being told by clientele support that they could not get in touch. Matter still unresloved.
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Replies (2)
Clientele Legal's replyOfficial
21 Jul 2021, 13:20Dear Clive N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply21 Jul 2021, 13:20
Official
Dear Clive N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
22 Jul 2021, 16:06“Dear Clive N,
With reference to our telephone conversation today, we would like to thank you for allowing us the brief opportunity to address your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you are only entitled to limited assistance from our office.
We further confirm that due to the new information obtained we shall continue assisting you within the ambit of the legal policy and relevant legislation, and shall revert with further feedback in due course.
Should you wish to discuss your matter further, please contact us directly.
Regards
C. Fick
Complaints Case Manager”
Clientele Legal's reply22 Jul 2021, 16:06
Official
“Dear Clive N,
With reference to our telephone conversation today, we would like to thank you for allowing us the brief opportunity to address your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you are only entitled to limited assistance from our office.
We further confirm that due to the new information obtained we shall continue assisting you within the ambit of the legal policy and relevant legislation, and shall revert with further feedback in due course.
Should you wish to discuss your matter further, please contact us directly.
Regards
C. Fick
Complaints Case Manager”