PM
Prestige M
1 reviews | Active since Jan 2021
17 Feb 2021, 08:59
Poor service
I am very livid and disappointed in clientele legal. I have logged a claim last year December and submitted all the required documents. My matter was assigned to Kgomotso and many times I've made follow ups and wasted a lot of airtime and I was given empty promises that she'll get back to me but she never does. Can I receive feedback urgent.
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Replies (2)
Clientele Legal's replyOfficial
17 Feb 2021, 10:46Dear Prestige M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply17 Feb 2021, 10:46
Official
Dear Prestige M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
19 Feb 2021, 10:17“Dear Prestige M, We thank you for escalating your concerns to us and resolving the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. As discussed, your legal advisor will attend to assess your matter and provide you with feedback accordingly. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Please contact us directly should you have any queries in the future.
Yours sincerely,
Cyril Mbatha
Complaints Case Manger
Please contact us directly should you have any queries in the future.
Yours sincerely,
Cyril Mbatha
Complaints Case Manger
Clientele Legal's reply19 Feb 2021, 10:17
Official
“Dear Prestige M, We thank you for escalating your concerns to us and resolving the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. As discussed, your legal advisor will attend to assess your matter and provide you with feedback accordingly. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Please contact us directly should you have any queries in the future.
Yours sincerely,
Cyril Mbatha
Complaints Case Manger
Please contact us directly should you have any queries in the future.
Yours sincerely,
Cyril Mbatha
Complaints Case Manger