NZ
Ntuthuko Z
1 reviews | Active since Dec 2023
02 Aug 2024, 15:03
Poor service
I opened a policy over a month ago, I am already experiencing problems. When I write them an email they do not respond. On paper they look promising but the poor service I am getting is something I would not even wish for my worst enemy.
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
05 Aug 2024, 10:56Dear Ntuthuko Z,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply05 Aug 2024, 10:56
Official
Dear Ntuthuko Z,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
05 Aug 2024, 12:05Dear Ntuthuko Z,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day..
Can you please provide us with an alternative number where you can be reached.
Kind regards,
Vusumuzi Dlamini
Clientele Legal
Clientele Legal's reply05 Aug 2024, 12:05
Official
Dear Ntuthuko Z,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day..
Can you please provide us with an alternative number where you can be reached.
Kind regards,
Vusumuzi Dlamini
Clientele Legal
Clientele Legal's replyOfficial
02 Sept 2024, 11:42Dear Ntuthuko Z,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
This response serves as a confirmation that on the 5th of August 2024 your were assisted regarding the concerns raised and also gave information on how you can view our Legal Digital Card via the Clientele App.
This response serves as a confirmation that on the 5th of August 2024 your were assisted regarding the concerns raised and also gave information on how you can view our Legal Digital Card via the Clientele App.
I trust you find this in order and that your query was resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards,
Vusumuzi Dlamini
Clientele Legal
Clientele Legal's reply02 Sept 2024, 11:42
Official
Dear Ntuthuko Z,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
This response serves as a confirmation that on the 5th of August 2024 your were assisted regarding the concerns raised and also gave information on how you can view our Legal Digital Card via the Clientele App.
This response serves as a confirmation that on the 5th of August 2024 your were assisted regarding the concerns raised and also gave information on how you can view our Legal Digital Card via the Clientele App.
I trust you find this in order and that your query was resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards,
Vusumuzi Dlamini
Clientele Legal