Poor Poor Service

After being a loyal client for more than a year, I required their service for unfair an dismissal case. They asked me to send documents which I did. They promised to call me back, which does not happen. Numerous times I have to call them using my own airtime and the person handling my case is mostly not available and they will tell me she will call you back which doesn't happen. When it comes to their money they debt without fail. The reason we pay for these premiums is to be assisted in times of need which I think Clientele legal do not understand. Their service needs serious improvement. Till now I am waiting to be called to hear if my matter can be resolved or not. This seems like a ***** money making scheme, you pay for years and when they are required to deliver nothing happens.