poor! pathetic! under average service

We have been following up on a request for a policy schedule but nothing comes out.We called in asking for a new claim application assistance, the call cut. We spoke to Mpho who transferred us to Sinku and he also transferred us to Sphamandla he tried to assist and call cut. To my surprise he never bothered himself to call back. Annah Poppy Mahlangu - please go check how many emails i have sent to all your email addresses and you will see my name and surname as well as the ID number on the subject line. email addresses are service & lawyers as well as claims. I am only getting auto response. What exactly is your business? you are always on TV but don't deliver.