1 reviews | Active since Aug 2013
Poor Customer Service Yet again!!!
Clientele Legal has failed me as a client: 1. They repudiated a case that i had against former employer. 2. I went ahead and won the case, they then said the will reimburses me my legal fees, which they have done, however I requested a formal apology from the 2 individuals that were responsible for declining my case and for the unprofessional manner in which they treated me. 3. They indicated that they would get back to me within 48 hours, it has been more than a week since I have heard from them. 4. I was refused assistance when I really needed it and had to fight my case by myself, how many other clients has this happened to? Not everyone is in the position to fight their cases that is why we pay and get services like this and in the end when you need them they use their cold, unprofessional employees to tell you sorry we can't help you, even though you have paid us. This should be part of your advertising campaign....I am sure your clients would love to see what clientele is really about
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
I could not attend to the call at that point in time and requested they call back on Monday during office hours.
This did not happen.
Can you guys sort your response time and customer service?
How difficult is it to respond & honour 2 requests from a client?
1. A formal apology for treating a paying customer like trash, by the way the person I am requesting the apology from was copied in on all correspondence & is a senior member of staff at Clientele....If Senior people behave like this no wonder your customer service is in shambles.
2. A guideline / indication of what the time periods involved in case referred to the Labour Court, as legal experts you would think that it would be knowledge that you have and not make a client wait in excess of a month for t.
Some serious intervention is needed with regards to customer service and response time.
If I read through the numerous complaints online, it is a common thread which your organization has done sweet nothing about.
How you guys still exist is shocking
Its a pity my case is still in progress otherwise I would have left your services.
I could not attend to the call at that point in time and requested they call back on Monday during office hours.
This did not happen.
Can you guys sort your response time and customer service?
How difficult is it to respond & honour 2 requests from a client?
1. A formal apology for treating a paying customer like trash, by the way the person I am requesting the apology from was copied in on all correspondence & is a senior member of staff at Clientele....If Senior people behave like this no wonder your customer service is in shambles.
2. A guideline / indication of what the time periods involved in case referred to the Labour Court, as legal experts you would think that it would be knowledge that you have and not make a client wait in excess of a month for t.
Some serious intervention is needed with regards to customer service and response time.
If I read through the numerous complaints online, it is a common thread which your organization has done sweet nothing about.
How you guys still exist is shocking
Its a pity my case is still in progress otherwise I would have left your services.