POOR CUSTOMER SERVICE

The level of unprofessionalism when dealing with a client's matter by not following-up, changing legal advisors and case managers without informing the client, is insane. They also don't want to take any responsibility, they will rather find another party to blame, but themselves, when it is quite obvious that things are not going well because they are relaxed and not doing anything to assist the client. As a client to be assisted, I always have to call and feed them information. I am not even in the legal field, but I am somehow expected to solve my case because Clientele Legal is too relaxed!!! They will offer you million apologies and excuses as to why your matter is dragging......POOR, POOR, POOR SERVICE!!! I am a paying client, who just wants to be assisted, but they are making it seem like they are doing me favor and that I should just keep quite and accept whatever nonsense they are telling me! They don't even follow up with the attorneys they have appointed, unless you complain. And even when you complain about the poor service you are receiving from the attorneys they have appointed, nothing gets done, instead you get reprimanded for complaining, with Clientele Legal telling you they are the one's who hired an attorney and therefore the attorney only needs to answer to them ,and not you as a client...