MM
Mpho M

1 reviews | Active since Apr 2013

09 Jun 2021, 14:51

Poor Customer Service

My account is debited every month yet I get messages that I did not pay my account

0
Replies (2)
Clientele Legal
Clientele Legal's reply09 Jun 2021, 15:16
Official
Dear Mpho M

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Judith Mboweni
Clientele Legal

Clientele Legal
Clientele Legal's reply01 Jul 2021, 15:49
Official
Dear Mpho M
   Thank you for raising your concerns and bringing this matter to our attention.  We assure you of our best intentions and we aim to provide excellent service to our clients.  Furthermore, we confirm that we have been in contact with you to address your concerns raised and feedback was provided accordingly. We have discussed the best possible way forward regarding your concerns raised and you confirmed that you were satisfied. We however do understand your frustration and apologise for any inconvenience caused.  Should you require any further assistance, please do not hesitate to contact us directly.  Yours sincerely,  Judith Mboweni Clientele Legal