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nell.louis.a nell.louis.a
1 reviews | Active since Sept 2016
25 Mar 2025, 15:36
Poor customer service by Clientele Legal
Impossible to reach any live person to answer queries. They have three e-mail addresses and a Whatsapp facility, all "manned" by BOTs. The BOTs send out programmed messages listing the 3 e-mail addresses and so does the whatsapp. These are all "no-reply" messages, and so the cycle starts all over again.
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Replies (2)
Clientele Legal's replyOfficial
25 Mar 2025, 16:07Dear Louis N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply25 Mar 2025, 16:07
Official
Dear Louis N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
26 Mar 2025, 08:52Dear Louis N,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised.
As per our conversation on even day, I have assisted in processing your request to cancel your legal plan as per your instruction.
Furthermore, I confirmed that an sms notification and also a letter confirming cancellation will be sent within 24/48hrs.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
Clientele Legal's reply26 Mar 2025, 08:52
Official
Dear Louis N,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised.
As per our conversation on even day, I have assisted in processing your request to cancel your legal plan as per your instruction.
Furthermore, I confirmed that an sms notification and also a letter confirming cancellation will be sent within 24/48hrs.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life