TL
Thapelo L
1 reviews | Active since Nov 2020
27 Nov 2020, 15:37
Poor customer service
They debited on my account whereas I have already cancelled the contract they are telling about the cut-offs notifications are sent before the debit date this is bull**** who knows when do they send the notification to your bank to debit
Clientele poor poor customer service they couldn't even help me resolved maintenance query MXM
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
30 Nov 2020, 09:21Dear Thapelo L,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply30 Nov 2020, 09:21
Official
Dear Thapelo L,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
03 Dec 2020, 08:48Dear Thapelo L
We acknowledge your concerns and confirm that we have investigated the complaint. By now our Investigator (Mbali Shezi) has been in contact with you to provide you with the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator. The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. Please note that the escalation process was sent to your cell phone via SMS.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Kind regards,
Market Conduct
Clientele Legal's reply03 Dec 2020, 08:48
Official
Dear Thapelo L
We acknowledge your concerns and confirm that we have investigated the complaint. By now our Investigator (Mbali Shezi) has been in contact with you to provide you with the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator. The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. Please note that the escalation process was sent to your cell phone via SMS.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Kind regards,
Market Conduct