1 reviews | Active since Jan 2013
poor customer service
<p>I have a motor vehicle case with Clientel, i have sent the documents on the 15th of August and was told it will take 14 days to action my case. Up to today i have not received any feedback regarding this. I have been calling their offices every week and everytime i call am told that the person handling my case is not available but they will as him/her to call me back, this is the response i got for more than 5 times i have called their office but no one is calling me back to give me a feedback. it's disgusting that Clientele doesnt miss a month without debiting their premium from my account but when they have to assist they failing. Am really disappointed, more especially because clientel always claims that they provide superior legal service but practically they fail drastically. They should tell me if they cannot help so that i can look for another legal service provider. my policy no is ********** 79</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for allowing us to address your concerns today.
We confirm that we received your documentation on 15 August 2016. We perused the documentation and attempted to contact you on 24 August 2016 to discuss the way forward however we were not able to reach you on your mobile number. We then diarised your matter to contact you on another date. As per our discussion, we will proceed to make contact with the third party and we will update you accordingly. Should the third party not comply with our demands, we will then proceed with the next step as per our agreement and we will also keep you updated on the progress of your matter.
We apologise for any inconvenience caused; however we assure you that this matter is receiving our attention. Kindly contact us on ********** should you have any further concerns or email Regards
Luleka Ngodwane
Supervisor Legal Claims
Thank you for allowing us to address your concerns today.
We confirm that we received your documentation on 15 August 2016. We perused the documentation and attempted to contact you on 24 August 2016 to discuss the way forward however we were not able to reach you on your mobile number. We then diarised your matter to contact you on another date. As per our discussion, we will proceed to make contact with the third party and we will update you accordingly. Should the third party not comply with our demands, we will then proceed with the next step as per our agreement and we will also keep you updated on the progress of your matter.
We apologise for any inconvenience caused; however we assure you that this matter is receiving our attention. Kindly contact us on ********** should you have any further concerns or email Regards
Luleka Ngodwane
Supervisor Legal Claims