OK
Oupa K
1 reviews | Active since Dec 2010
21 Apr 2021, 11:34
Poor Customer Service
I am a Clientele legal policy holder but i'm struggling to get help regarding my case i been in contact with them since 07/04/2021 and still i do not get feedback and funny enough i get emails saying they tried to call me,Today i called customer service and was referred to lawyers again, i sent email again today will see what will happen.
Come month end they are the first to debit and i have more than 2 years with them and no claims and when i claim no help!
I wonder these policies are worth keeping?
Thanks ####
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
21 Apr 2021, 13:57Dear Oupa,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply21 Apr 2021, 13:57
Official
Dear Oupa,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
26 Apr 2021, 15:17“Dear Oupa, We thank you for escalating your concerns to us and allowing us to discuss the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm having discussed the steps that will be taken to engage third party to address your matter. We will also keep you posted on the developments. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely,
Cyril Mbatha
Clientele Legal"
Cyril Mbatha
Clientele Legal"
Clientele Legal's reply26 Apr 2021, 15:17
Official
“Dear Oupa, We thank you for escalating your concerns to us and allowing us to discuss the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm having discussed the steps that will be taken to engage third party to address your matter. We will also keep you posted on the developments. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely,
Cyril Mbatha
Clientele Legal"
Cyril Mbatha
Clientele Legal"