1 reviews | Active since Apr 2013
Poor Customer Service
I have submitted a claim on the 29 May 2018 regarding a registration **** from an Education institution, unfortunately, I haven't received an update regarding the matter till to date. On the 13 August 2018, I phoned to find out progress regarding the matter again I was promised that a consultant will call me back and update me which never occurred and still waiting to date
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
“Dear Mphoza821,
Thank you for bringing this matter to our attention and allowing us to address your concerns with you today.
We do understand your frustration. We are required to keep you updated on the progress of your matter and confirm that our offices has provided you with feedback as well as advised you fully on your matter.
As discussed, your claim unfortunately does fall outside the ambit of your Legal Policy and regrettably are therefore entitled to limited assistance from our office. We await the documentation we requested, to be able to assess your claim further as well as to provide you with detailed feedback with regards to the way forward.
At Clientele Legal, we are committed to ensuring a positive experience and would like to apologise for if any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Yours sincerely,
Bernadus Van der Merwe
Legal Advisor - 2IC”
“Dear Mphoza821,
Thank you for bringing this matter to our attention and allowing us to address your concerns with you today.
We do understand your frustration. We are required to keep you updated on the progress of your matter and confirm that our offices has provided you with feedback as well as advised you fully on your matter.
As discussed, your claim unfortunately does fall outside the ambit of your Legal Policy and regrettably are therefore entitled to limited assistance from our office. We await the documentation we requested, to be able to assess your claim further as well as to provide you with detailed feedback with regards to the way forward.
At Clientele Legal, we are committed to ensuring a positive experience and would like to apologise for if any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Yours sincerely,
Bernadus Van der Merwe
Legal Advisor - 2IC”