Poor customer service

Item: Clientele Legal
Rating: 1
Author: Keletso M

I have been calling and sending mails to my so called Legal advicer regarding a letter that she was supposed to send since Monday the 09th to no vail, you will leave endless messages, but no one gets back to you.

I really should have read the reviews, before I took this policy.

Helpful (0)

Replies (2)

Clientele Legal's replyOfficial

16 Jan 2023, 16:41

Dear Keletso M

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Shanitha Hanuman
Clientele Legal

Clientele Legal's reply16 Jan 2023, 16:41

Official

Dear Keletso M

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Shanitha Hanuman
Clientele Legal

Clientele Legal's replyOfficial

19 Jan 2023, 10:09

Dear Keletso M,

We thank you for escalating your concerns to us.

We would however like to assure you that we provide our clients with accurate and professional assistance at all times.

We confirm that we have discussed your matter and advised you accordingly. We will provide you with feedback on the progress made in due course.

Should you wish to discuss the matter further, please contact us directly.

Regards,

A. Ramdass

Complaints Case Manager

Clientele Legal's reply19 Jan 2023, 10:09