LR
Lerato R
1 reviews | Active since Feb 2020
09 Mar 2021, 08:29
Poor customer experience
The response time is ludicrous to say the least, there's an email address to log a concern and I have sent that last week already to date there is no feedback. The policy is just a waste of money I feel imagine if you have an emergency that requires immediate attention then you are in for it as they do not respond to requests I am immediately cancelling my policy the experience has left my mouth sour so much lack of customer service from a company that claims they are the best.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
09 Mar 2021, 09:53Dear Lerato R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply09 Mar 2021, 09:53
Official
Dear Lerato R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
10 Mar 2021, 13:36“Dear Lerato R, We thank you for escalating your concerns to us and allowing us the opportunity to briefly talk to you yesterday. We have tried to call you again however we could not get through to you and have proceeded with sending emails as per your request.
We have noted your concerns regarding our turnaround times and wish to apologize for any inconvenience caused. We confirm we await confirmation in terms of your cancellation request. Please contact us directly should you have any queries in the future.
Yours sincerely,
C. Fick Complaints Case Manager”
We have noted your concerns regarding our turnaround times and wish to apologize for any inconvenience caused. We confirm we await confirmation in terms of your cancellation request. Please contact us directly should you have any queries in the future.
Yours sincerely,
C. Fick Complaints Case Manager”
Clientele Legal's reply10 Mar 2021, 13:36
Official
“Dear Lerato R, We thank you for escalating your concerns to us and allowing us the opportunity to briefly talk to you yesterday. We have tried to call you again however we could not get through to you and have proceeded with sending emails as per your request.
We have noted your concerns regarding our turnaround times and wish to apologize for any inconvenience caused. We confirm we await confirmation in terms of your cancellation request. Please contact us directly should you have any queries in the future.
Yours sincerely,
C. Fick Complaints Case Manager”
We have noted your concerns regarding our turnaround times and wish to apologize for any inconvenience caused. We confirm we await confirmation in terms of your cancellation request. Please contact us directly should you have any queries in the future.
Yours sincerely,
C. Fick Complaints Case Manager”