Poor Client Services

I called Clientele Legal today, and again Bernardus van Der Merwe was not willing to speak to me, as he stated in his response to Hellopeter. Mr Van Der Merwe rather tells the consultant that he responded to me via email, whilst I am on the line wanting to speak to him, however, I responded back to them via email on the same day, and awaiting a response. I also attempted to speak to Mr Ndaba a Supervisor twice and left messages before, with no response. Once again, their service is appalling. This is a true indication of how far off the mark we are when it comes to Customer Service.

Wow, what a turn-around from Clientele legal. I just received a call from Cyril Mbata who explained the process and what is required for my case to move forward. He was professional and explained every step thoroughly. For once something positive is happening pertaining to this matter. Thank you Cyril Mbata for the interaction, I wish this type of interaction happened from the word go, I certainly would not have resorted to negative publicity. If this was the type of service i received I would have been ticking your box positively, with a good, positive review of your business. I hope we continue on this trend.

After submitting all my documents pertaining to my matter, the Case Manager advised me that I need an Auxi****y Lawyer which they don't cover. I had to do my own research on previous cases, and the Case manager then provided me of cases in two other provinces dating back 2010, nothing more relevant. So, what they are saying, there is nothing they can do to assist me. Since they submitted these cases, nothing has taken place, which is now two months ago. In my opinion, they are a bunch of amateurs. When I signed up, nothing stated that an Auxi****y Lawyer is not covered as far as I know. To date, and since then, no communication, no calls, etc. I think they just hope that this matter dies, and currently I am sitting with hospital bills etc. which I must pay. With no solution, I actually ask myself, why do I pay for this service if this is how they react and respond when I have a real challenge on my hands. That means that, if i don't have the money to pay for the Auxi****y Lawyer, there is nothing they can do for me, and these people who are responsible for this situation, just walk away and i need to fork out for all the costs incurred. This is pathetic!!! This means our justice system needs to be reviewed, a poor person must suffer due to the negligence of someone else and the legal service you pay for diligently every month cannot evens assist you!