Poor Client and customer experience from day 1

Dear Thami M , 
 
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan.  I have attempted to contact you again on the cell phone number provided to further discuss and address your complaint, to no success.  Kindly note that I will try calling you again later.

We trust you find this in order, however should you require any further assistance please feel free to contact us again. 

Yours sincerely, 
Maria Mokhuabane 
Service Support Specialist 
Clientele Legal

 Dear Thami M,  We thank you for escalating your concerns and allowing us the opportunity to address your complaint.  As per our telephonic discussion, we require a notice of 31 days to cancel the debit order with the bank- any further debit instructions are cancelled after the cancellation month- September 2025. As a result of this, you will be covered until the end of the cancellation month. Kindly note that this information was provided when the policy was cancelled and on the cancellation confirmation letter.  It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We sincerely apologise for the unpleasant experience you have had with us and for any inconvenience that this may have caused you.  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,  Maria Mokhuabane Service Recovery Specialist Clientele Legal